I, for whatever foolish reason, have never got around to sorting out online banking, so I had no idea at all whether my card had been charged or not, and the confusion between wanting to feel confident in the word "reserved" and freaking that I had no confirmation email was panicky. Had no clue whether to write those tickets off and try to start the process over again or sit tight.
They cut me off several times too, and also the first time I was foolish enough to call from my mobile, which is PAYG, so I wasted all my credit listening to their light jazz on hold music, whereas the renewed attempt I did from the landline aka on someone else bill :P But the being cut off while you are waiting on hold thing is just horrible, because I'm spending money to wait in a queue and then your machine decided I have to go to the back of the queue again?! ARGH. Plus it made me panic that there was something wrong with the phone or something.
I... also got through faster on the second number I tried. I like to think I got through eventually mainly because other people were giving up/fate though, not because one particular line was swamped all day while the other was comparatively fine. When I actually spoke to the guy, it sounded like regardless of which number you called you got through to the same people, or people that could do either job for you though.
I do hope you get your extra payment back, I don't see why they wouldn't. But yes, we have made it through the fire, and now I feel weakly triumphant from the other side. Hurrah!
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They cut me off several times too, and also the first time I was foolish enough to call from my mobile, which is PAYG, so I wasted all my credit listening to their light jazz on hold music, whereas the renewed attempt I did from the landline aka on someone else bill :P But the being cut off while you are waiting on hold thing is just horrible, because I'm spending money to wait in a queue and then your machine decided I have to go to the back of the queue again?! ARGH. Plus it made me panic that there was something wrong with the phone or something.
I... also got through faster on the second number I tried. I like to think I got through eventually mainly because other people were giving up/fate though, not because one particular line was swamped all day while the other was comparatively fine. When I actually spoke to the guy, it sounded like regardless of which number you called you got through to the same people, or people that could do either job for you though.
I do hope you get your extra payment back, I don't see why they wouldn't. But yes, we have made it through the fire, and now I feel weakly triumphant from the other side. Hurrah!