Yes, it was a nightmare. Here is my overly long tale of near woe. (Spoiler: there is a happy ending.)
I didn't have a clue this morning that they were even going to be in a play, so when they said that tickets were on sale now I was like "...what?! oh my god, where??" FLAIL. There was much hysterical tweeting, and getting irrationally frustrated that my family/twitter feed/facebook weren't understanding how awesome this was and how vital it was to get tickets, lol.
First I couldn't find the webpage, then it was evilly slow, then it said I had tickets, so I put in my credit card details... then nothing happened, it did the loading page thing for about 20mins. At which point it said an error had occurred, but that I had reserved tickets. So that was slightly heartening and slightly confusing. Especially as I'd no idea how much space I even had on my credit card when I started, and only really went to the site intending to find out how much the tickets were :P
So I rang the helpline. And was put on hold. For ages. Until the line cut me off. Repeat ad nauseum. I gave up about lunchtime, dispirited. And then about 18:40 I remembered that the helpline was closing at 19:00 (from the automated voice telling me over and over again while on hold) so I thought, well, I'll give it another go, other wise I'll have to wait til Monday.
And I finally got through to a real person! Who told me that yes, in fact my card had been charged and the tickets were mine! WOOHOO. Still didn't have a confirmation email though, just this booking reference, so I had to ring another number, where a second real person eventually picked up and sent me one. And then that email had an error, so I had to ring them back and speak to a third person.
So... not the smoothest ticket acquisition session ever. By the end though, I was so shocked and pathetically happy to hear I actually had tickets, when I'd spent hours resigning myself to the idea I might not, that I was pretty stunned, and kept saying thank you to the phone people several times. Very very happy. :D
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Yes, it was a nightmare. Here is my overly long tale of near woe. (Spoiler: there is a happy ending.)
I didn't have a clue this morning that they were even going to be in a play, so when they said that tickets were on sale now I was like "...what?! oh my god, where??" FLAIL. There was much hysterical tweeting, and getting irrationally frustrated that my family/twitter feed/facebook weren't understanding how awesome this was and how vital it was to get tickets, lol.
First I couldn't find the webpage, then it was evilly slow, then it said I had tickets, so I put in my credit card details... then nothing happened, it did the loading page thing for about 20mins. At which point it said an error had occurred, but that I had reserved tickets. So that was slightly heartening and slightly confusing. Especially as I'd no idea how much space I even had on my credit card when I started, and only really went to the site intending to find out how much the tickets were :P
So I rang the helpline. And was put on hold. For ages. Until the line cut me off. Repeat ad nauseum. I gave up about lunchtime, dispirited. And then about 18:40 I remembered that the helpline was closing at 19:00 (from the automated voice telling me over and over again while on hold) so I thought, well, I'll give it another go, other wise I'll have to wait til Monday.
And I finally got through to a real person! Who told me that yes, in fact my card had been charged and the tickets were mine! WOOHOO. Still didn't have a confirmation email though, just this booking reference, so I had to ring another number, where a second real person eventually picked up and sent me one. And then that email had an error, so I had to ring them back and speak to a third person.
So... not the smoothest ticket acquisition session ever. By the end though, I was so shocked and pathetically happy to hear I actually had tickets, when I'd spent hours resigning myself to the idea I might not, that I was pretty stunned, and kept saying thank you to the phone people several times. Very very happy. :D